OmOmbre

Legal

Refunds & Cancellation

Last updated 25 September 2026

Refunds

If you are not 100% satisfied with our service, please contact us within 30 days of payment and we will refund you in full.

Cancellation

You can cancel your membership at any time, for any reason. We will honor your request right away. We go month by month and do not lock you into a lengthy contract.

How to cancel

Tell us by email at hr@omombre.com or by calling 619-323-5146. We will confirm in writing. There is no cancellation fee and no notice period.

After you cancel

Your membership runs to the end of the period you have paid for. We will provide a copy of your records on request.

Failed payments

If a payment fails we will contact you before there is any interruption to your care. Refunds are returned to the card used to pay; card refunds can take up to 30 days to appear on a statement.

In a crisis, don’t wait for a reply

Messages and emails are not monitored for emergencies. If you are in crisis or thinking about harming yourself, reach a crisis line now — they are staffed 24/7.

988 Call or text — Suicide & Crisis Lifeline
911 Call, or go to your nearest emergency room